Job Description

Receptionist

OUR VISION

We are here to Glorify GOD by means of radically improving Patient Care in an environment that promotes the flourishing of our employees and to inspire others to take up the same cause.

Together, we aim to:

• Set Others up for Success
• Inspire Others: Don’t just bring your best game, bring others’ best games
• Take Initiative: Action is better than inaction; See a problem, do something about it—we trust you
• Innovate: Bring ideas, embrace change

If you’re bringing to the table:

• High school diploma or equivalent
• Excellent customer service and communication skills
• Fantastic critical thinking skills
• Patience, sound judgment, and discretion dealing with confidential information
• Top-notch organizational and multitasking skills
• Knowledge of medical terminology, regulations, and medical office procedures
• Functional grasp of the English language for reading and writing using proper grammar
• Experience with basic computer data entry

Then PrimeCARE offers you:

• A stellar culture based around moral integrity and mutual trust
• Flexible working hours to allow you to care for patients with us and enjoy your time away to the fullest
• Growth mindset toward continually improved patient Quality Care
• Great leaders dedicated to helping you succeed and grow

Working with PrimeCARE, you will get to:

• Care for patients’ demographic data via EMR (electronic medical record)
• Assess patient health insurance benefits and collect payments
• Schedule patient appointments
• Answer and direct calls with compassion and efficiency
• Maintain the lobby and patient waiting area(s), cleaning spills if needed
• Ensure visitors are properly documented and monitored
• Manage personal cash drawer for patient payments with trustworthy behaviors

Reporting structure:

• Report to Reception Team Leader and Clinic Manager
• We expect you to work with your teammates to help each other comply with policies and procedures.

Work schedule and conditions, travel required, physical requirements

• Working hours/schedule requirements
  • Clinic hours: 8-8M-F, 10a-5p Sat, 1p-5p Sun
  • FT: Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs
  • PT: Work up to 30 hours per week, occasionally more, depending on clinic needs
  • Expect to work some evenings every week (up to three 12-hour shifts) and approximately two (2) full weekends per month
  • Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning)
• Travel: Travel may occasionally be required to attend trainings, meetings, or to cover for teammates at other locations in Central Arkansas (generally, at other PrimeCare clinic locations)
• Physical requirements & General working conditions
  • Limited to moderate risk of occupational exposure to blood-borne pathogens and other potentially infectious materials
  • High traffic work area, high level of patient and employee interaction
  • Quiet to moderate noise level from electronic/machine, telephone, and vocal noise
  • Employee will be required to speak to and listen to others in person and via telephone
  • Employees will be required to process, remember, and comply with changes in processes and protocols with or without advance warning
  • Majority of time may be spent sitting in front of a computer, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion
  • Vision abilities required to perform this job include close vision and peripheral vision
  • Employees will rarely be asked to lift anything above 25lbs
  • Very occasional exposure to moving mechanical parts (i.e., fax machine toner cartridge replacement, etc.)
• Reasonable accommodations may be made to enable people with disabilities to perform the essential job functions

FLSA Status: Hourly Non-Exempt

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position, but rather a way for the employee to take initiative as part of the PrimeCARE team. All PrimeCare employees are expected to help his/her co-workers in creating a balanced and servant-hearted working environment. Date

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