Job Description

Exciting news for those looking to grow a career in catering and hospitality! The Hilton Austin , located in the heart of Downtown with a direct connection to the Austin Convention Center, is seeking a Catering & Events Coordinator following a recent internal promotion. This is the perfect opportunity for individuals eager to kickstart their career in catering and events with a world-class brand in a vibrant city!

What will I be doing?

The Catering & Event Coordinator provides the director and managers of catering and events with administrative and clerical support. 

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answers phones: qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately,
• timely and in a professional manner.
• Updates sales contracts, BEO’s, correspondence, reports, forms, attendance guarantees, etc., as needed by
• sales and events team.
• Maintains Sales system (i.e. Delphi, SalesPro, etc.) docs and ensures consistent, accurate and working
• properly.
• Assists managers on creative projects including proposals, promotions, blitzes, invitations, special events, etc.
• Maintains timely and effective paper & digital flow and communication within department and to other departments.
• Maintains flow of sales contracts through proper distribution to client, team, and to appropriate dept. head.
• Works with hotel leadership to confirm arrangements and detail in-house meeting functions as needed
• Distributes BEO’s, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
• Assists guests and clients with small changes, requests, etc., and completes needed paperwork for Manager.
• Conducts site inspections for the department as needed
• Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
• Maintains constant flow of thank you letters for groups/functions and distributes accordingly to departments and maintain appropriate files.
• Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items.
• Calls clients for guaranteed numbers for functions 72 hours prior, creates/closes house accounts
• Organizes in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
• Attends meetings, taking minutes and distributes accordingly.
• Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff, time permitting.

#LI-JW1

What are we looking for?

• Minimum Years of Experience: one (1) year customer service experience & Microsoft Office proficient

• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems (Delphi.fdc), Hotel industry experience, administrative support experience 

Schedule: Monday - Friday from 8:30am-5:00pm 

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment 
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Inclusive family-building and fertility benefits
• Expanded bereavement leave.
• Adoption Assistance program
• Complimentary Parking 
• Complimentary Team Member Lunch 

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